FAQ

It is possible to pay for purchased goods:

• by transfer to Tene current account
• with a bank link (choose the bank that suits you from among the icons)
• by credit card
• in cash at the factory in Haapsalu (card payment is not possible at the factory)
• in cash when handing over the goods to the driver (if the goods are delivered by factory transport)
• With installment payment, learn more about our installment payment partners from the menu item “purchase information”

You can see immediately available products under the corresponding category. Garden houses with 28 mm and 40 mm wall thickness produced by the Tene garden and wooden house factory are mostly stock items. If the product is not in stock, the customer’s order will be fulfilled within a maximum of two months from the receipt of money to TENE’s current account.

The factory always produces houses with a wall thickness of 70 mm according to the order, and the order fulfillment time is usually between 3-8 weeks from the receipt of the advance payment to the TENE account. The exact order fulfillment time is agreed upon personally for each order. The order fulfillment time depends on the season.

Factory-produced wooden houses in a package are wrapped in weatherproof film, which ensures that the houses can be stored outdoors.

The hot tub accessories are packed inside the hot tub, and the hot tub with the lid is wrapped in plastic to protect the hot tub from weather conditions.

We can offer various options for delivering goods:

• the customer comes to the factory to pick up the goods;
• we order transport to the object from the transport company. The customer must organize the unloading of the goods themselves;
• The factory crane brings the house package, factory-built house or hot tub to the agreed address and the goods are lifted off with the crane.

NB! The shipping price depends on the exact product delivery address.

All prefab houses produced in the Tene factory are in their natural form without any finishing touches. It is very important that immediately after the installation of the house, the customer covers the doors, windows and walls of the wooden house, both inside and outside, with a wood protection product, because this guarantees and secures the purchased house a significantly longer life.

Hot tubs and parts of factory-built products (eg oval sauna Forssa, Lohja) are painted on the outside with Teknos AQUAPRIMER stain. There is always a note in the product description if the product has already been pre-processed in some way. If there is no mark, it is an unfinished product.

The base must be smooth. The house package comes with autoclaved foundation blocks, which must rest on a strong and smooth foundation. All types of foundations used in the world are suitable for the foundation, screw foundation, concrete slabs or blocks, concrete slab foundation, tape foundation, stone parquet. It is important that the supplied foundation pieces can rest on a solid surface.