{"id":51785,"date":"2024-06-28T11:29:49","date_gmt":"2024-06-28T08:29:49","guid":{"rendered":"https:\/\/tene.ee\/faq\/"},"modified":"2024-11-19T13:24:41","modified_gmt":"2024-11-19T11:24:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/tene.ee\/pt-pt\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_section mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_disable_overflow=”0″ el_id=”kkk” woodmart_css_id=”64ad00923885f” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NGFkMDA5MjM4ODVmIiwic2hvcnRjb2RlIjoidmNfc2VjdGlvbiIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″ woodmart_box_shadow=”no” wd_z_index=”no” css=”.vc_custom_1689059075415{background-color: #fafcf6 !important;}”][vc_row gap=”30″ equal_height=”yes” content_placement=”top” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″ el_class=”kkk” woodmart_css_id=”64b636e665748″ woodmart_box_shadow=”no” wd_z_index=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NGI2MzZlNjY1NzQ4Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=”][vc_column width=”1\/2″ woodmart_css_id=”619fbe35e49b8″ parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” mobile_reset_margin=”no” tablet_reset_margin=”no” wd_z_index=”no”][vc_custom_heading text=”perguntas frequentes” font_container=”tag:h2|font_size:24px|text_align:left|line_height:32px” use_theme_fonts=”yes” css=”.vc_custom_1727159228495{margin-left: 20px !important;}”]\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tComo comprar produtos Tene\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Na nossa loja online, voc\u00c3\u00aa pode adicionar o produto ao carrinho de compras e escolher a forma de pagamento que mais lhe convier. Voc\u00c3\u00aa tamb\u00c3\u00a9m pode optar pelo parcelamento na finaliza\u00c3\u00a7\u00c3\u00a3o da compra. Os pre\u00c3\u00a7os dos produtos incluem IVA, mas o custo de envio \u00c3\u00a9 adicionado aos produtos de acordo com a morada exata de entrega. O pre\u00c3\u00a7o do transporte ser\u00c3\u00a1 confirmado consigo pelo nosso servi\u00c3\u00a7o de apoio ao cliente ap\u00c3\u00b3s a recep\u00c3\u00a7\u00c3\u00a3o da encomenda.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tComo posso pagar minha compra?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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\u00c3\u2030 poss\u00c3\u00advel pagar pelos bens adquiridos:<\/p>\n

– por transfer\u00c3\u00aancia para a conta corrente de Tene
\n– com link de banco (escolha o banco apropriado entre os \u00c3\u00adcones)
\n– com cart\u00c3\u00a3o de cr\u00c3\u00a9dito
\n– em dinheiro na f\u00c3\u00a1brica em Haapsalu (n\u00c3\u00a3o h\u00c3\u00a1 op\u00c3\u00a7\u00c3\u00a3o de pagamento com cart\u00c3\u00a3o na f\u00c3\u00a1brica)
\n– em dinheiro na entrega da mercadoria ao motorista (se a mercadoria for entregue em transporte de f\u00c3\u00a1brica)
\n– com parcelamento, conhe\u00c3\u00a7a mais sobre nossos parceiros de parcelamento no item de menu “informa\u00c3\u00a7\u00c3\u00b5es de compra”<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tQuanto tempo leva para a casa do jardim ser entregue?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Voc\u00c3\u00aa pode ver os produtos dispon\u00c3\u00adveis imediatamente na categoria correspondente. As casas de jardim com espessura de parede de 28 mm e 40 mm produzidas pela f\u00c3\u00a1brica de jardins e casas de madeira Tene s\u00c3\u00a3o, em sua maioria, itens de estoque. Caso o produto n\u00c3\u00a3o se encontre em estoque, a encomenda do cliente ser\u00c3\u00a1 concretizada no prazo m\u00c3\u00a1ximo de dois meses a contar da recep\u00c3\u00a7\u00c3\u00a3o do pagamento na conta corrente da TENE.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tComo s\u00c3\u00a3o entregues ao cliente as casas de madeira e de jardim e as banheiras de hidromassagem, e como s\u00c3\u00a3o embalados os produtos?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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As casas de madeira produzidas na f\u00c3\u00a1brica s\u00c3\u00a3o embaladas em filme resistente \u00c3\u00a0s intemp\u00c3\u00a9ries, o que garante que as casas possam ser armazenadas ao ar livre.<\/p>\n

Os acess\u00c3\u00b3rios da banheira de hidromassagem s\u00c3\u00a3o embalados dentro da banheira, e a banheira com tampa \u00c3\u00a9 envolvida em pl\u00c3\u00a1stico para proteg\u00c3\u00aa-la das intemp\u00c3\u00a9ries.<\/p>\n

Podemos oferecer v\u00c3\u00a1rias op\u00c3\u00a7\u00c3\u00b5es de entrega de mercadorias:<\/p>\n

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  • O pr\u00c3\u00b3prio cliente vem at\u00c3\u00a9 a f\u00c3\u00a1brica para retirar a mercadoria;<\/li>\n
  • Solicitamos transporte para o local por meio de uma empresa de transporte. O pr\u00c3\u00b3prio cliente dever\u00c3\u00a1 providenciar a descarga da mercadoria;<\/li>\n
  • O guindaste da f\u00c3\u00a1brica leva o pacote da casa, a casa constru\u00c3\u00adda na f\u00c3\u00a1brica ou a banheira de hidromassagem at\u00c3\u00a9 o endere\u00c3\u00a7o acordado, e a mercadoria \u00c3\u00a9 retirada com o guindaste.<\/li>\n<\/ul>\n

    Aten\u00c3\u00a7\u00c3\u00a3o! O pre\u00c3\u00a7o de envio depende do endere\u00c3\u00a7o exato de entrega do produto.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tAs casas \u00c3 venda est\u00c3\u00a3o prontas?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Todas as casas pr\u00c3\u00a9-fabricadas produzidas na f\u00c3\u00a1brica Tene est\u00c3\u00a3o em sua forma natural, sem quaisquer retoques finais. \u00c3\u2030 muito importante que, imediatamente ap\u00c3\u00b3s a instala\u00c3\u00a7\u00c3\u00a3o da casa, o cliente cubra as portas, janelas e paredes da casa de madeira, tanto no interior como no exterior, com um produto de prote\u00c3\u00a7\u00c3\u00a3o para madeira, pois isso garante e assegura \u00c3\u00a0 casa adquirida uma vida \u00c3\u00batil significativamente mais longa.<\/p>\n

    As banheiras de hidromassagem e pe\u00c3\u00a7as de produtos fabricados em f\u00c3\u00a1brica (por exemplo, sauna oval Forssa, Lohja) s\u00c3\u00a3o pintadas externamente com tinta Teknos AQUAPRIMER. Sempre h\u00c3\u00a1 uma nota na descri\u00c3\u00a7\u00c3\u00a3o do produto se o produto j\u00c3\u00a1 foi pr\u00c3\u00a9-processado de alguma forma. Se n\u00c3\u00a3o houver marca, \u00c3\u00a9 um produto inacabado.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tQual deve ser a base sobre a qual a casa ser\u00c3\u00a1 instalada?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    A base deve ser lisa. O pacote da casa vem com blocos de funda\u00c3\u00a7\u00c3\u00a3o autoclavados, que devem repousar sobre uma base forte e lisa. Todos os tipos de funda\u00c3\u00a7\u00c3\u00b5es usadas no mundo s\u00c3\u00a3o adequados para funda\u00c3\u00a7\u00c3\u00a3o, como funda\u00c3\u00a7\u00c3\u00a3o de parafuso, lajes ou blocos de concreto, funda\u00c3\u00a7\u00c3\u00a3o de laje de concreto, funda\u00c3\u00a7\u00c3\u00a3o de fita ou parquete de pedra. \u00c3\u2030 importante que os blocos de funda\u00c3\u00a7\u00c3\u00a3o fornecidos possam repousar sobre uma superf\u00c3\u00adcie s\u00c3\u00b3lida.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[\/vc_column][vc_column width=”1\/2″][vc_custom_heading text=”M\u00c3\u00a9todos de Pagamento” font_container=”tag:h2|font_size:24px|text_align:left|line_height:32px” use_theme_fonts=”yes” css=”.vc_custom_1732015137996{margin-left: 20px !important;}”]\n\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tPague com um link banc\u00c3\u00a1rio.\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Na p\u00c3\u00a1gina Tene.ee \u00c3\u00a9 poss\u00c3\u00advel pagar com os links de pagamento de todos os bancos comuns na Est\u00c3\u00b4nia.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tPagamento com cart\u00c3\u00a3o.\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Tene.ee permite que voc\u00c3\u00aa pague com cart\u00c3\u00b5es de cr\u00c3\u00a9dito, solu\u00c3\u00a7\u00c3\u00b5es de pagamento Apple Pay e Google Pay.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCompare ofertas de parcelamento\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Montonio oferece parcelamento de diversos prestadores de servi\u00c3\u0192\u00c2\u00a7os.<\/span><\/p>\n

    Veja mais: Parcela do Mont\u00c3\u0192\u00c2\u00b4nio.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tPagamento parcelado do LHV\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Veja mais sobre o parcelamento do LHV.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tEsto parcelamento\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Veja mais sobre o parcelamento do ESTO.<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tPagamento parcelado no banco\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Montonio em coopera\u00c3\u0192\u00c2\u00a7\u00c3\u0192\u00c2\u00a3o com o Inbank oferece duas op\u00c3\u0192\u00c2\u00a7\u00c3\u0192\u00c2\u00b5es diferentes de parcelamento.<\/span><\/p>\n

    Veja mais: https:\/\/www.inbank.ee\/maksa-hiljem<\/span><\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tTransfer\u00c3\u00aancia banc\u00c3\u00a1ria.\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Ap\u00c3\u00b3s fazer o pedido, fa\u00c3\u00a7a uma transfer\u00c3\u00aancia para nossa conta banc\u00c3\u00a1ria. Por favor, use o n\u00c3\u00bamero do pedido na explica\u00c3\u00a7\u00c3\u00a3o. Seu pedido n\u00c3\u00a3o ser\u00c3\u00a1 enviado at\u00c3\u00a9 que o dinheiro chegue \u00c3\u00a0 nossa conta.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[vc_custom_heading text=”M\u00c3\u00a9todos de transporte.” font_container=”tag:h2|font_size:24px|text_align:left|line_height:32px” use_theme_fonts=”yes” css=”.vc_custom_1732015385259{margin-top: 20px !important;margin-left: 20px !important;}”]\n\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tEu mesmo vou pegar\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    \u00c3\u2030 poss\u00c3\u00advel retirar voc\u00c3\u00aa mesmo a mercadoria entre segunda e sexta, das 8h00 \u00c3\u00a0s 17h00. As mercadorias n\u00c3\u00a3o s\u00c3\u00a3o entregues durante o almo\u00c3\u00a7o (12h00 – 13h00) e nos fins de semana.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

    \n\t\t\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tGostaria de uma oferta de transporte\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t

    Caso o produto n\u00c3\u00a3o tenha pre\u00c3\u00a7o de frete, nosso representante de atendimento ao cliente enviar\u00c3\u00a1 uma cota\u00c3\u00a7\u00c3\u00a3o de frete para o endere\u00c3\u00a7o informado em seu pedido. Os pre\u00c3\u00a7os de transporte indicados nos produtos s\u00c3\u00a3o v\u00c3\u00a1lidos na Est\u00c3\u00b4nia.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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