{"id":51772,"date":"2024-06-28T11:29:49","date_gmt":"2024-06-28T08:29:49","guid":{"rendered":"https:\/\/tene.ee\/faq\/"},"modified":"2024-11-19T10:33:36","modified_gmt":"2024-11-19T08:33:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/tene.ee\/fi\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_section mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_disable_overflow=”0″ el_id=”kkk” woodmart_css_id=”64ad00923885f” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NGFkMDA5MjM4ODVmIiwic2hvcnRjb2RlIjoidmNfc2VjdGlvbiIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″ woodmart_box_shadow=”no” wd_z_index=”no” css=”.vc_custom_1689059075415{background-color: #fafcf6 !important;}”][vc_row gap=”30″ equal_height=”yes” content_placement=”top” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″ el_class=”kkk” woodmart_css_id=”64b636e665748″ woodmart_box_shadow=”no” wd_z_index=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NGI2MzZlNjY1NzQ4Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=”][vc_column width=”1\/2″ woodmart_css_id=”619fbe35e49b8″ parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” mobile_reset_margin=”no” tablet_reset_margin=”no” wd_z_index=”no”][vc_custom_heading text=”Usein kysytyt kysymykset” font_container=”tag:h2|font_size:24px|text_align:left|line_height:32px” use_theme_fonts=”yes” css=”.vc_custom_1727159228495{margin-left: 20px !important;}”]\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tKuinka ostaa Tene-tuotteita\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Verkkokaupassamme voit lis\u00c3\u00a4t\u00c3\u00a4 tuotteen ostoskoriin ja valita sinulle sopivan maksutavan. Voit valita my\u00c3\u00b6s osamaksun kassalla. Tuotteiden hinnat sis\u00c3\u00a4lt\u00c3\u00a4v\u00c3\u00a4t arvonlis\u00c3\u00a4veron, mutta toimituskulut lis\u00c3\u00a4t\u00c3\u00a4\u00c3\u00a4n tuotteiden hintaan tarkemman toimitusosoitteen mukaan. Toimitushinta vahvistetaan asiakaspalvelumme toimesta tilauksen vastaanottamisen j\u00c3\u00a4lkeen.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tMiten voin maksaa ostokseni?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Ostetut tuotteet on mahdollista maksaa:<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tKuinka kauan TENE-piham\u00c3\u00b6kin toimitus kest\u00c3\u00a4\u00c3\u00a4?<\/p>\n<p>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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N\u00c3\u00a4et kyseisen kategorian alla tuotteet, jotka ovat heti saatavilla. Tenen piharakennustehtaan valmistamat 28 mm ja 40 mm paksut piham\u00c3\u00b6kit, jotka ovat saatavilla virallisella verkkosivustolla www.tene.ee<\/a>, ovat yleens\u00c3\u00a4 heti saatavilla. Jos tuotetta ei ole varastossa, asiakkaan tilaus t\u00c3\u00a4ytet\u00c3\u00a4\u00c3\u00a4n viimeist\u00c3\u00a4\u00c3\u00a4n kahden kuukauden kuluessa siit\u00c3\u00a4, kun maksu on saapunut TENEn pankkitilille.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tMiten piham\u00c3\u00b6kit sek\u00c3\u00a4 kylpytynnyrit toimitetaan asiakkaalle ja miten tuotteet pakataan?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Tehdasvalmisteiset piham\u00c3\u00b6kit on pakattu s\u00c3\u00a4\u00c3\u00a4nkest\u00c3\u00a4v\u00c3\u00a4\u00c3\u00a4n kalvoon, joka takaa, ett\u00c3\u00a4 m\u00c3\u00b6kkej\u00c3\u00a4 voidaan s\u00c3\u00a4ilytt\u00c3\u00a4\u00c3\u00a4 ulkona.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tOvatko myyt\u00c3\u00a4v\u00c3\u00a4t m\u00c3\u00b6kit valmiita?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Kaikki Tenen tehtaalla tuotetut m\u00c3\u00b6kit toimitetaan puuvalmiina. On eritt\u00c3\u00a4in t\u00c3\u00a4rke\u00c3\u00a4\u00c3\u00a4, ett\u00c3\u00a4 asiakas k\u00c3\u00a4sittelee m\u00c3\u00b6kin ovet, ikkunat ja sein\u00c3\u00a4t sek\u00c3\u00a4 sis\u00c3\u00a4- ett\u00c3\u00a4 ulkopuolelta puunsuoja-aineella heti m\u00c3\u00b6kin toimituksen j\u00c3\u00a4lkeen, sill\u00c3\u00a4 n\u00c3\u00a4in varmistetaan ja pidennet\u00c3\u00a4\u00c3\u00a4n ostetun m\u00c3\u00b6kin k\u00c3\u00a4ytt\u00c3\u00b6ik\u00c3\u00a4\u00c3\u00a4.<\/p>\n

Kylpytynnyrit ja tehdasvalmisteisten tuotteiden osat (esim. Forssa ja Lohja -ovaalisaunat) maalataan ulkopuolelta Teknoksen AQUAPRIMER-pohjamaalilla, s\u00c3\u00a4vy TM 1824. Tuotteiden kuvauksesta k\u00c3\u00a4y aina ilmi, onko tuote jo k\u00c3\u00a4sitelty jollakin tavalla. Jos merkint\u00c3\u00a4 puuttuu, tuote on puuvalmis.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tMink\u00c3\u00a4laisen perustuksen m\u00c3\u00b6kki vaatii?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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M\u00c3\u00b6kkien alustan on oltava tasainen. M\u00c3\u00b6kkipaketin mukana toimitetaan kyll\u00c3\u00a4stetyt perustuspuut, jotka on tuettava vahvalla ja tasaisella perustuksella. Kaikki maailmalla k\u00c3\u00a4yt\u00c3\u00b6ss\u00c3\u00a4 olevat perustustyypit soveltuvat, kuten ruuviperustukset, betonilaatoista tai -harkoista tehdyt perustukset, betonilaatta- tai nauhaperustukset, kiviparketti ja vastaavat. On t\u00c3\u00a4rke\u00c3\u00a4\u00c3\u00a4, ett\u00c3\u00a4 toimitetut perustuspuut voivat lev\u00c3\u00a4t\u00c3\u00a4 kiinte\u00c3\u00a4ll\u00c3\u00a4 alustalla.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[\/vc_column][vc_column width=”1\/2″][vc_custom_heading text=”Maksutavat” font_container=”tag:h2|font_size:24px|text_align:left|line_height:32px” use_theme_fonts=”yes” css=”.vc_custom_1689059766894{margin-left: 20px !important;}”]\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tMaksa pankkilinkill\u00c3\u00a4<\/p>\n<p>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Tene.ee-sivulla on mahdollista maksaa kaikkien Virossa yleisten pankkien maksulinkeill\u00c3\u00a4.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tKorttimaksu\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Tene.ee mahdollistaa maksamisen luottokorteilla, ApplePay- ja GooglePay-maksuratkaisuilla.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tVertaa osamaksutarjouksia\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Montonio tarjoaa eri palveluntarjoajien osamaksuja.<\/p>\n

Katso lis\u00c3\u0192\u00c2\u00a4\u00c3\u0192\u00c2\u00a4: Montonion osamaksu.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tLHV osamaksu\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Katso lis\u00c3\u0192\u00c2\u00a4\u00c3\u0192\u00c2\u00a4 LHV:n osamaksusta.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tEsto osamaksu\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Katso lis\u00c3\u00a4\u00c3\u00a4 ESTO osamaksusta.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tPankkimaksu eriss\u00c3\u00a4\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Montonio tarjoaa yhteisty\u00c3\u00b6ss\u00c3\u00a4 Inbankin kanssa kaksi erilaista osamaksuvaihtoehtoa.<\/strong><\/p>\n

Katso lis\u00c3\u00a4\u00c3\u00a4: https:\/\/www.inbank.ee\/maksa-hiljem<\/a><\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tpankkisiirto\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Kun olet tehnyt tilauksen, tee siirto pankkitilillesi. K\u00c3\u00a4yt\u00c3\u00a4 selityksess\u00c3\u00a4 tilausnumeroa. Tilaustasi ei l\u00c3\u00a4hetet\u00c3\u00a4 ennen kuin rahat ovat saapuneet tilillemme.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[vc_custom_heading text=”Kuljetustavat” font_container=”tag:h2|font_size:24px|text_align:left|line_height:32px” use_theme_fonts=”yes” css=”.vc_custom_1689663807811{margin-top: 20px !important;margin-left: 20px !important;}”]\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tNostan sen itse\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Tavarat on mahdollista noutaa itse ma-pe klo 8.00-17.00. Lounaalla (12.00 – 13.00) ja viikonloppuisin tavaroita ei luovuteta.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHaluaisin kuljetustarjouksen\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Mik\u00c3\u00a4li tuotteella ei ole toimitushintaa, asiakaspalvelumme l\u00c3\u00a4hett\u00c3\u00a4\u00c3\u00a4 toimitustarjouksen tilauksessasi annettuun osoitteeseen. Tuotteissa ilmoitetut kuljetushinnat ovat voimassa Virossa.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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